TERMS AND CONDITIONS OF USE OF THE EFENDI WEBSITE
Efendi Hotel (the “Hotel”) welcomes your decision to browse the website operated at www.efendi-hotel.co.il (the “Website”).
The Website was established to provide customers and Website visitors with a convenient and secure platform for booking and purchasing hospitality and vacation packages at the Hotel (the “Services”). The Website also provides information about the Hotel, accommodation options and the other services offered by the Hotel. Our Privacy Policy, published at https://efendi-hotel.co.il/termsofuse/, governs our collection, processing and transfer of personal information (as defined in the Privacy Policy) (the “Privacy Policy”). Please note that we publish an additional privacy policy in connection with the Simple Booking platform through which reservations are made.
1. USE OF THE WEBSITE
1.1. These Terms and Conditions of Use constitute a binding agreement between you, whether individually or through a corporation (“you”), and the Hotel concerning browsing and using the Website on any computer or other communication device, including mobile phones, tablets and the like. They also apply to use of the Website via the internet or any other network or means of communication, including access by telephone, application or other means. Read these Terms and Conditions carefully, as browsing and taking actions on the Website indicate your agreement to the conditions contained in these Terms and Conditions of Use (the “Terms”). If you do not agree to all provisions, you are not permitted to access or use the Website or Services.
1.2. In the event of a conflict between these Terms and any translation into another language, the Hebrew version shall prevail in any legal matter or question of interpretation or otherwise.
1.3. The Hotel reserves the right to change the Terms from time to time at its sole discretion and without prior notice. We will notify users of changes by updating the “Last Updated” date in the Terms, and you waive any right to receive notice of such changes. Your continued use of the Website or Services after the amended Terms take effect constitutes your acceptance of the amended Terms. If you do not agree to the amended Terms, you must discontinue use of the Website.
1.4. Purchases and use of the Website are intended solely for legally competent persons aged 18 or older.
2. INTELLECTUAL PROPERTY
2.1. Unless expressly stated otherwise, all copyrights and intellectual property rights in the Website, including designs, photographs, databases, software, code, audio, video and text (the “Content”), and logos, trademarks and the like (the “Marks”), are owned exclusively by the Hotel or by a third party that authorized or licensed the Hotel to lawfully use such Content or Marks, including the Hotel’s business partners.
2.2. The Content and Marks are provided “AS IS” for personal use only. Unless expressly stated otherwise, no portion of the foregoing may be copied, distributed, publicly displayed, publicly performed, communicated to the public, modified, adapted, used to create derivative works, sold or rented, directly or through or in cooperation with a third party, by any means, including electronic, mechanical, optical, photographic or recording means or any other means, without prior written consent from the Hotel or the relevant rights owner and subject to the conditions of any such consent.
2.3. Provided that you are entitled to browse the Website, the Hotel grants you a limited license to use it and to download or print a copy of any portion of the Content to which you have been properly granted access, for personal, noncommercial use only.
3. USER REPRESENTATIONS
3.1. When browsing the Website and/or registering for the newsletter and/or the Hotel’s members’ club, you undertake and represent that: (1) browsing and use of the Services are at your sole risk; (2) the information you enter when submitting details and purchasing on the Website is true, current, accurate and complete; (3) where necessary, you will notify the Hotel of changes to your details; (4) you have legal capacity and agree to these Terms; (5) you will not use the Website by automated or nonhuman means, including a bot, script or otherwise, and will not collect data by such means; (6) you will not use the Website unlawfully; and (7) your use of the Website will not violate any applicable law or regulation.
3.2. The Hotel may prevent any visitor from using the Website at its absolute discretion. Without derogating from the foregoing, it may block access in whole or in part where intentionally incorrect, outdated or incomplete information was submitted on the Website.
4. PROHIBITED ACTIVITIES ON THE WEBSITE
4.1. You may use the Website only for its intended purposes. Use is permitted solely for private and personal purposes, and commercial use is prohibited unless specifically approved by the Hotel in writing. In the event of commercial use, the Hotel may take available legal action against the user.
4.2. The Hotel may prevent users from making reservations on the Website and/or cancel a user’s reservation in the event of inappropriate conduct, commercial or unreasonable use of the Website, noncompliance with the Terms or Website policy, or any other reason, at its sole discretion.
4.3. As a Website user, you agree not to:
4.3.1. Retrieve data or other Content from the Website to create or compile a collection, database or directory without the Hotel’s prior written permission;
4.3.2. Make any use of the Website’s designs;
4.3.3. Use the Website without authorization, including collecting email addresses, other Content and the like electronically or otherwise to send automated emails;
4.3.4. Circumvent, disable or otherwise interfere with Website security, including applications that prevent or restrict the use or copying of any Content;
4.3.5. Defraud or mislead the Hotel and/or its users;
4.3.6. Misuse Website support services or submit false reports concerning Website use;
4.3.7. Make automated use of the system, such as scripts to send comments or messages, data mining, robots or similar data collection and extraction tools;
4.3.8. Attempt to impersonate another person;
4.3.9. Use information obtained on the Website to harass, abuse or harm another person;
4.3.10. Use the Website as part of any effort to compete with the Website;
4.3.11. Retrieve, decipher or reverse engineer any portion, feature or application of the Website;
4.3.12. Harass, intimidate or threaten any employee or agent of the Website and/or Hotel;
4.3.13. Remove copyright or proprietary rights notices from any Content or Mark;
4.3.14. Copy or adapt the Website’s code, including Flash, PHP, HTML, JavaScript or other code;
4.3.15. Upload or transmit, or attempt to upload or transmit, viruses, Trojan horses or other material, including spam, that interferes with use of the Website;
4.3.16. Perform any act that harms or damages the Website, in the Hotel’s judgment;
4.3.17. Use the Website in a manner inconsistent with laws, regulations and case law.
4.4. Any use of the Website in breach of the foregoing may result, among other things, in termination or suspension of your right to use the Website.
5. THIRD-PARTY CONTENT
5.1. The Website may provide links to other websites (“Third-Party Websites”) and articles, photographs, text, graphics, images, designs, music, sound, video, information, applications, software and other content or items belonging to or originating from Third-Party Websites (“Third-Party Content”). Except for the Simple Booking reservation-engine platform, Third-Party Websites and Third-Party Content are not investigated, monitored or checked by the Hotel, and the Hotel is not responsible for Third-Party Content posted through, accessed through, available through or installed on the Website, including content, opinions, reliability, privacy practices or other policies of or included in such Third-Party Websites or Content. Using a link or allowing use or installation of a Third-Party Website or Content does not imply our endorsement or approval.
5.2. The Hotel assumes no responsibility for purchases you make from Third-Party Websites or other companies, which are made and effective exclusively between you and the relevant third party, except purchases made through the Simple Booking reservation engine, as stated in clause 5.1.
6. WEBSITE MANAGEMENT
6.1. We reserve the right to: (1) monitor violations of these Terms; (2) take legal action against anyone violating the law or these Terms, at the Hotel’s sole discretion, including reporting a user to law enforcement authorities; (3) refuse, restrict access to, limit availability of or disable, insofar as technologically feasible, any contribution you make to the Website or any part thereof, at the Hotel’s sole discretion and without limitation; and (4) manage the Website to protect its rights and property and facilitate its proper operation.
7. USER CONTENT AND COPYRIGHT INFRINGEMENT
7.1. The Services may allow you to add or submit certain content and/or data, such as reviews (“User Content”). The Hotel may collect User Content from other websites.
7.2. You are solely responsible for all User Content you send and/or upload through the Website and/or Services. You represent and undertake that the User Content complies with all applicable laws, that you hold all rights required to upload or submit it and that it does not infringe, or result in infringement of, any third party’s intellectual property, moral, publicity or privacy rights. We do not undertake to accept, display, review or maintain any User Content. We reserve the right to remove and permanently delete any Content, including User Content, without prior notice, for any reason and at any time. We do not endorse any Content, opinion or recommendation expressed in Content and/or by any user, and expressly disclaim liability concerning Content, including User Content.
7.3. At our sole discretion, we may monitor User Content to detect inappropriate or unlawful conduct, including by automated means; however, the Hotel is not obliged to monitor User Content or users’ use of the Services. The Hotel may do so and may remove User Content and/or restrict use of Services if, in its judgment, such use or content violates any user obligation under these Terms.
7.4. User Content that you enter, send, publish and/or upload when using the Services remains your exclusive property and all intellectual property rights in it remain yours. By entering, sending, publishing or uploading any User Content in connection with the Services, you grant the Hotel, its successors and assigns a perpetual, worldwide, nonexclusive, royalty-free, transferable license to use, copy, distribute, transmit, modify and create derivative works of such User Content to provide and improve the Hotel’s services, including commercial use. Without derogating from the foregoing, you acknowledge that User Content you choose to publish on the Website will be visible to Website visitors and/or other users.
7.5. We respect others’ proprietary rights. If you believe information or Content, including User Content on the Website, infringes proprietary rights belonging to you, please contact us using the details at the end of these Terms.
8. WEBSITE CHANGES, MALFUNCTIONS AND SERVICE INTERRUPTIONS
8.1. The Hotel reserves the right to change or remove Website Content (including User Content) and/or change or remove Services from time to time for any reason, at its sole discretion and without prior notice. The Hotel is not obliged to update information or Content on the Website.
8.2. The Hotel shall not be liable to you or any third party for any such modification, suspension or discontinuation of Services.
8.3. The Hotel does not warrant that the Website and/or Services will be uninterrupted, provided properly or without interruptions, secure or error-free, or immune to unauthorized access to Hotel computers or to damage, defects, malfunctions or failures in hardware, software, communication lines or systems of the Hotel or its suppliers.
9. RESERVATIONS AND PURCHASES ON THE WEBSITE
9.1. Reservations and purchases are made through the Website reservation system. The system allows accommodation units to be booked and desired dates and required reservation details to be entered.
9.2. Prices, Service availability and other purchase conditions may change from time to time. The Hotel reserves the right, without prior notice, to change the range of Services, discontinue them or change prices of Services offered on or off the Website.
9.3. Commercial bookings cannot be made on the Website. For a commercial booking, contact the Hotel using the contact details at the end of these Terms.
9.4. When ordering a Service, the purchaser is responsible for providing true, accurate, current and complete information. Entering false purchase details is strictly prohibited. The Hotel may verify details following a reservation and may cancel or restrict the reservation at any time if the information provided is found incorrect. Where payment was made for a canceled reservation, the Hotel will refund it to the same payment method, subject to the Hotel’s cancellation policy.
9.5. If, for any reason, the credit card company refuses to transfer payment for your reservation, the Hotel may immediately suspend or terminate the Service and demand payment by other means, together with costs incurred due to the refusal (including third-party penalties), at the Hotel’s discretion. If the Hotel must take legal action to collect outstanding payments, the purchaser undertakes to indemnify the Hotel for all expenses incurred, including attorney’s fees and additional litigation costs.
9.6. Purchasing Services on the Website is subject to additional terms and restrictions specified on the Website.
9.7. In connection with a Website purchase, the customer will receive various communications, including reservation confirmation, an invoice for a purchase (if any), reservation information and more. The Hotel reserves the right to send these communications by any means, including email or text message.
9.8. A reservation is considered confirmed only after receiving Hotel confirmation containing the confirmation number and reservation details.
9.9. The Hotel may unilaterally decline to approve a reservation made and/or confirmed on the Website, or cancel a reservation made on the Website and automatically approved, at its discretion where an error occurred in the reservation, including an error in the transaction price, a technical error, an error in the Service advertisement, an error in policy or any other human error. Cancellation will occur within 72 hours of making the reservation, but not less than 30 days before the booked vacation date.
9.10. If the Hotel cancels a transaction as described in clause 9.9, it will not charge the customer for the transaction and will contact the customer to complete the transaction correctly.
9.11. Credit card details entered during reservation are for deposit purposes only, unless otherwise displayed and/or required on the Website during booking or by the Hotel.
9.12. Unless otherwise displayed or required as aforesaid, payment is made at the Hotel upon arrival or as stated in the reservation’s cancellation policy.
9.13. Without derogating from the above, after credit card details are supplied the Hotel may validate the credit card with the relevant card company. A hold of NIS 1 may be placed on the card’s credit limit solely to validate the card, without an actual charge. The hold will be automatically released under the card company’s policy, no later than 30 days after completion of the check.
9.14. Cash payments, subject to Hotel approval, shall be made in accordance with applicable law, including the Reduction of the Use of Cash Law, 5778–2018.
10. RESERVATION AMENDMENT AND CANCELLATION POLICY
10.1. Requests to change or cancel transactions shall be submitted to the Hotel using one of the contact methods at the end of these Terms or through the personal area.
10.2. Cancellation of accommodation Services and a refund are permitted within 14 days of the transaction or receipt of the transaction details, whichever is later, provided that more than seven days that are not rest days remain before the accommodation date. For a distance-selling transaction entered into by a person with a disability, senior citizen or new immigrant as defined in the Consumer Protection Law, where the transaction also involved a conversation between you and the Hotel (including electronic communication), you may cancel within four (4) months of entering into the transaction or receiving the document containing its principal particulars, whichever is later, provided cancellation occurs before the Service is provided.
10.3. For cancellation under clause 10.2, a cancellation fee of NIS 100 or 5% of the reservation value, whichever is lower, will be charged.
10.4. Cancellation Policy – Efendi Hotel
- Room reservation cancellation
A room reservation may be canceled free of charge up to seven days before the arrival date.
Any cancellation made within seven days of arrival will be charged the full reservation amount.
- Day packages, massages and spa Services
Cancellation is free of charge up to 48 hours before the scheduled arrival time.
Cancellation less than 48 hours before the scheduled time will be charged in full.
- Hotel discretion
Hotel management may, at its sole discretion, approve exceptions to this policy in special cases.
Specific and/or additional conditions may apply to various promotions offered by the Hotel. These conditions will appear during the booking and purchase process and on the reservation confirmation, and shall apply to that reservation.
10.5. No refund will be available for a reservation under a rate requiring immediate full or partial payment where cancellation is made more than 14 days after booking or receipt of the transaction-details document (whichever is later) and cancellation does not occur at least seven non-rest days before the accommodation date, or in the case of failure to arrive at the accommodation without prior notice.
10.6. Cancellation and refund will be approved after the customer receives a notice from the Hotel confirming them.
10.7. Any refund will be made through the payment method used by the customer.
10.8. The foregoing is subject to the transaction cancellation provisions of the Consumer Protection Law, 5741–1981.
11. HOTEL LIABILITY
11.1. Website content is made available “AS IS” and cannot be adapted to every individual’s needs. The Website user agrees not to have any claim, demand or action against the Hotel concerning Content characteristics, capabilities, limitations and/or fitness for the user’s needs; use is solely at the user’s risk.
11.2. The Website user agrees to use the Website at their sole and full risk. The Hotel does not warrant that Content and Services published on the Website will be complete, correct, accurate or meet every user’s expectations and requirements. The Hotel shall bear no responsibility for consequences arising from them, their use or reliance on them, including: (1) errors, mistakes and inaccuracies; (2) bodily injury or property damage of any kind arising from Website use and/or purchases; (3) interruption of access to or from the Website; (4) bugs, viruses, Trojan horses and the like transmitted to the Website by any third party.
11.3. Information on the Website shall not be deemed a promise of any result and/or a warranty regarding how the Services sold through it will operate. The Hotel shall not be liable for any direct or indirect damage suffered by a visitor from reliance on information on the Website (including Content and/or User Content), links to other websites, other internal or external information sources or use of Services presented through it.
11.4. Website pictures are for illustration only. Appearance, shade, size and the like may differ between what is displayed and the Service provided. A clerical error in a Service description and/or its price will not bind the Hotel.
11.5. Information and representations regarding products and/or Services displayed on the Website and originating from the Hotel’s business partners and/or third parties whose products and/or Services appear on the Website, and all associated Content, are the sole responsibility of those partners and/or third parties; accordingly, the Hotel assumes no responsibility for such information and does not guarantee its accuracy.
11.6. Responsibility for entering correct purchase details and ordering the required Service, dates, accommodation units, meals and any other Service rests solely with the customer. The Hotel shall not be responsible for errors made by the customer.
11.7. The Hotel recommends that visitors act as wise, cautious consumers and carefully read the information displayed on the Website, including the description of the Service and its suitability.
11.8. Provision of the Service is subject to the Hotel’s sole discretion. The Hotel shall not be responsible for delay in or failure to provide the Service caused by force majeure or circumstances beyond its control, including war, strike or work stoppage, sabotage, public disorder, acts or omissions of a third party or restrictions imposed thereby, laws, regulations, orders or other government instructions, security restrictions, epidemic, lockdown or other circumstances beyond its control.
11.9. The Hotel shall not be responsible where a reservation and purchase are not recorded by the system or technical Website malfunctions or any other problem prevent a user from making a reservation or purchase.
12. JURISDICTION
12.1. These Terms and Website use are governed exclusively by the laws of the State of Israel, excluding their international conflict-of-laws rules.
12.2. The courts in the Haifa District shall have exclusive jurisdiction over any matter arising from and/or connected with these Terms and/or legal disputes between you and the Hotel.
13. ACCURACY / TECHNICAL AND OTHER CORRECTIONS
13.1. The Website as a whole, including all information appearing on it, is offered to the public as is and will be as accurate and correct as possible; however, information may be incomplete or contain technical or other errors. The Hotel reserves the right to correct such mistakes, errors and/or inaccuracies and update Website information at any time without prior notice.
14. LIABILITY AND LIMITATION OF LIABILITY
14.1. Subject to applicable law, the Hotel shall not be liable for any inconsistency, omission, misleading statement or error concerning Content in the Services and/or Website, including the quality, suitability or description of Services offered on the Website. Subject to applicable law, the Hotel shall not be liable for damage caused directly or indirectly by use of the Website and/or Services. You undertake and represent that you know and agree that use of the Services and Website is solely at your risk. The Website, Services and displayed Content are provided “AS IS” and “AS AVAILABLE,” at the Hotel’s discretion and without any warranty, including as to their adaptation to your personal needs.
14.2. You shall have no claim, action or demand against the Hotel concerning these Terms and/or the Website, Services, their capabilities, limitations or suitability for your needs. Subject to applicable law, reliance on Content (including User Content) is solely at your risk, and the Hotel disclaims all express or implied responsibility concerning accuracy, reliability, timeliness, currency, quality, completeness, usefulness, security or performance of the Website, Services, Content or User Content, or that information available through the Website or Services or the Content (including User Content) will be error-free or that errors will be corrected.
14.3. Subject to applicable law, the Hotel disclaims warranties of every kind, express, implied or statutory, and does not undertake that the Website and/or Services will be provided regularly or uninterruptedly, be of high quality, secure, free of errors and/or interruptions or protected from unauthorized access to the Hotel’s computers and/or software, or from damage, defects, malfunctions or failures in hardware, software, communication lines and systems of the Hotel, its suppliers or you. You shall have no claim against the Hotel in this regard. You acknowledge that the Website and/or Services may become unavailable in future due to maintenance, upgrades or any other reason.
14.4. Third parties. We cannot control Services provided by third parties and are not responsible for failures or interruptions of telephone or network lines or traffic congestion on the internet or Website. We cannot control malicious actors and do not guarantee that we can prevent unauthorized access to or alteration of the Website and/or Services.
14.5. Users. We cannot foresee or control others’ acts or omissions, including our users. Regardless of the form of action, we are not liable for acts or omissions of any users that do not result from our gross negligence or willful conduct.
14.6. Information storage. We are not an information-storage service. You are solely responsible for backing up all information you provide to us. If such information is lost or damaged for any reason, we will not be liable for damage or loss you suffer if you cannot restore it.
14.7. Subject to applicable law, the Hotel, its managers, officers, employees, agents and shareholders shall under no circumstances be liable to you or any third party for any loss, damage or compensation whatsoever, including, without limitation, indirect, incidental, consequential, collateral, secondary, punitive or special damage or compensation (including damage arising from loss of a database or software, costs of procuring replacement Services, invasion of privacy or Service interruptions), arising from these Terms, the use of or inability to use the Website, Services, Content (including User Content) and/or anything related thereto, completion of a transaction, unauthorized use of the Website or Services, or alteration of information you provided, including loss of profits, loss of use, loss of data and other intangible assets, even if the Hotel was informed of the possibility of such losses. To the fullest extent permitted by law, the Hotel’s aggregate and cumulative liability under any provision of these Terms shall not exceed the amount you paid the Hotel in connection with the Services during the three (3) months preceding the relevant claim.
14.8. Personal information may be obtained from you while using the Website and/or Services. Any use the Hotel makes of personal information obtained during your use shall be subject to the Privacy Policy. You acknowledge that by providing such personal information, including without limitation contact details, you represent that you understand the associated risks and release the Hotel from all liability in that regard.
14.9. In light of the above, you understand that use of the Website and Services entails some risk. By choosing to use them you do so at your sole discretion and assume those risks. Applicable law sometimes prohibits limitations of liability in certain areas, and some of the foregoing limitations may not apply to you. Consult the law applicable to you regarding restrictions on excluding implied liability.
14.10. You undertake full responsibility for all direct or indirect consequences resulting from your use of the Website or Services. Accordingly, you agree to indemnify and defend the Hotel, its employees, managers and/or persons acting on its behalf against any suit, allegation, demand, loss, loss of profit, payment, expense or damage, including attorney’s fees and litigation costs (including those of third parties), arising directly or indirectly from: (a) breach of one or more provisions of these Terms by you or by a user of your device or personal account; (b) the manner in which you use or attempt to use the Website or Services; (c) breach of any law applicable to you; (d) infringement of any right (including intellectual property) of the Hotel and/or a third party; (e) breach of any of your representations and undertakings under these Terms; and (f) any other matter for which you are responsible under law.
15. TERMINATION
15.1. These Terms remain effective during use of the Website and/or Services. Without derogating from other provisions, the Hotel reserves the right to prohibit any visitor from using the Website (including blocking certain IP addresses), for any reason or without stating a reason, at its sole discretion, without prior notice or warning and without liability for damage arising from its decision. The Hotel may also terminate your use of the Website and/or Services and any Content (including User Content) or information you have published on the Website at any time without prior warning. Provisions intended by their nature to survive termination, including limitations of liability, indemnity, intellectual property, jurisdiction and confidentiality, shall remain effective after use of the Website and/or Services ends for any reason.
16. MISCELLANEOUS
16.1. These Terms constitute the entire agreement and understanding concerning use of the Website. Failure to exercise or enforce any right or provision shall not constitute a waiver by the Hotel. The Hotel may assign all or any of its rights and/or obligations under these Terms to others.
16.2. Unless expressly stated otherwise, any notice under these Terms shall be given in writing and deemed duly delivered upon hand delivery against acknowledgment, delivery by a recognized tracked courier, or sending by email to the addresses below or exchanged between the parties (or an updated address notified). Notices to you may be sent by email, by prominent notice in your user interface or by any other reasonable means.
16.3. Neither party shall be liable for failure to perform its obligations under these Terms in the event of force majeure, hostilities, war, general mobilization, epidemics, fire, flooding and other natural disasters, or any similar event beyond the reasonable control of a party. The affected party shall notify the other in writing and reasonably mitigate the effects on performance. It is clarified that force majeure does not exempt a party from paying amounts due under these Terms.
16.4. Nothing in these Terms creates an agency, employment, joint venture or partnership between you and the Hotel or authorizes you to act on its behalf. These Terms reflect the entire agreement between the parties regarding the Website and Services and their relationship and supersede previous oral or written understandings or undertakings. The Hotel may assign, transfer or convey its rights and obligations under these Terms, in whole or in part, to any third party at its sole discretion. You may not assign, transfer or convey your rights or obligations, in whole or in part, and any attempt shall be null and void. No employment, authorization, agency or partnership relationship exists or will exist between the parties for any purpose. If we need to contact you, you agree that we may do so at any address known to us, including by email.
16.5. If any provision of these Terms is held unenforceable or invalid for any reason, this shall not affect the legality, validity or enforceability of the remaining provisions.
17. CONTACT US
17.1. The Hotel observes the law and respects the privacy and good name of Website users and others. If you believe Content published on the Website harms you for any reason, contact us using the details below and we will endeavor to address your inquiry as promptly as possible. Inquiries may be sent by:
Address: Louis IX Street, Old City of Acre
Telephone: 0747299799
Email: reservation@efendi-hotel.com
Last updated: November 2025